• Introduction

  • We are Crescent Stone Ltd, a company registered in England and Wales under Company Number 14017537, with our registered office at 14 Britannia House, Base Business Park, Rendlesham, Woodbridge, Suffolk. IP12 2TZ United Kingdom.

  • Crescent Stone Ltd may be referred to in these terms as "We," "Us," or "Our".

  • We operate the website www.crescentstone.co.uk ("Website") and an online shop for stone paving products and related landscaping materials.

  • This Privacy Policy explains how We collect, use, store, and protect your personal data when you visit our Website, make purchases, or interact with Us. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • We are the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact Us using the details in Section 11 below.
     

• Data We Collect

  • We may collect and process the following types of personal data:

    • Identity and Contact Data: Name, email address, phone number, billing and delivery addresses.

    • Transaction Data: Details of purchases (e.g., products ordered, payment amounts, dates), payment method details (processed securely via third-party providers).

    • Technical Data: IP address, browser type, device information, and Website usage data (e.g., pages visited, time spent) collected via cookies and analytics tools.

    • Communication Data: Information you provide when contacting Us (e.g., via email, phone, or forms), including enquiries or complaints.

  • We do not knowingly collect data from individuals under 16 years of age without parental consent.
     

• How We Collect Your Data

  • We collect data:

    • Directly from you when you place an order, create an account, fill out forms, or contact Us.

    • Automatically via cookies and similar technologies when you use the Website (see Section 8).

    • From third parties, such as payment processors or delivery services, to fulfil orders.
       

• How We Use Your Data

  • We use your personal data for the following purposes and legal bases under UK GDPR:

    • To Process and Fulfill Orders: Identity, contact, and transaction data to manage purchases, deliveries, and payments.

    • To Improve Our Services: Technical and usage data to enhance Website functionality and user experience (legal basis: legitimate interests).

    • To Communicate with You: Responding to enquiries, providing order updates, or resolving issues (legal basis: performance of a contract or legitimate interests).

    • Marketing: Sending promotional offers or newsletters about stone paving and related products if you accept the "opt-in" option.

    • Legal Compliance: Retaining records to meet tax, accounting, or regulatory requirements (legal basis: legal obligation).

  • You may opt out of marketing communications anytime by clicking "unsubscribe" in emails or contacting Us.
     

• Data Retention

  • We retain your personal data only for as long as necessary:

    • Order Data: Retained for 6 years after your last purchase to comply with UK tax and accounting laws.

    • Account Data: Kept while your account is active and 2 years after inactivity unless you request deletion.

    • Marketing Data: Retained until you withdraw consent or opt-out.

    • Technical Data: Kept for up to 12 months for analytics purposes.

  • Data is securely deleted or anonymized when no longer needed unless required by law to be retained longer.
     

• Sharing Your Data

  • We may share your data with:

    • Service Providers: Third parties who assist with payment processing (e.g., [Stripe, PayPal]), delivery (e.g., couriers), or Website hosting and analytics (e.g., Google Analytics), acting as data processors under strict agreements.

    • Legal Authorities: If required by law or to protect Our rights, safety, or property.

  • We do not sell your data to third parties. Any data shared outside the UK (e.g., with international providers) complies with UK GDPR safeguards for international transfers.
     

• Your Rights

  • Under UK GDPR, you have the following rights regarding your personal data:

    • Access: Request a copy of the data We hold about you.

    • Rectification: Correct inaccurate or incomplete data.

    • Erasure: Request deletion of your data (subject to legal retention obligations).

    • Restriction: Limit how We use your data in certain circumstances.

    • Portability: Receive your data in a structured, machine-readable format.

    • Object: Oppose processing based on legitimate interests (e.g., marketing).

    • Withdraw Consent: Stop marketing or other consent-based processing at any time.

  • To exercise these rights, contact Us (see Section 11). We will respond within one month, free of charge, unless your request is complex or excessive.

  • If you're unhappy with our handling of your data, you can complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.
     

• Cookies and Tracking

  • We use cookies and similar technologies to enhance your Website experience, analyze usage, and deliver tailored content. These include:

    • Essential Cookies: Necessary for Website functionality (e.g., adding items to your cart).

    • Analytics Cookies: Track usage patterns (e.g., via Google Analytics).

    • Marketing Cookies: Enable personalized ads (if applicable).

  • You can manage cookie preferences via our [Cookie Consent Tool](insert link) or your browser settings. See our [Cookie Policy](insert link) for more details.
     

• Data Security

  • We use appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls.

  • However, no online transmission is 100% secure. You provide data at your own risk, and We are not liable for breaches beyond Our reasonable control.

  • We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date. Your continued use of the Website signifies acceptance of the changes.
     

Contact Us

For questions, requests, or concerns about this Privacy Policy or your data, please contact:

Data Protection Officer: Mr V Jain

Email: info@crescentstone.co.uk

Phone: +44204 511 3377

Address: 14 Britannia House, Base Business Park, Rendlesham, Woodbridge, Suffolk. IP12 2TZ United Kingdom
 

Last Updated: March 12, 2025